Terms and Conditions

All electrical products sold at the B Mask store are guaranteed by the agent for two years from the date of purchase.
The warranty does not cover damages resulting from accidents, misuse or incorrect use, liquid spillage, or other external causes, and does not cover consumable parts or decorations.
If the product to be replaced is not available under warranty, the customer will be contacted to inform them of the product's unavailability and to choose an alternative product after deducting the usage period.
For warranty services, please contact us on 920002166 or via email at [email protected].
If the product is inspected and it is found that the product needs maintenance, the product will be serviced.
If the product is inspected and found to be completely non-functional, it will be replaced with a new product.
If the product is inspected and it is found to be subject to misuse, cutting, or breakage not covered by the warranty, or if the product appears to be sound after inspection, the product will be reshipped to the customer, and the customer will bear the shipping costs for product inspection.
The customer must keep the original invoice to benefit from warranty services.

Terms and conditions of the warranty and maintenance policy:

To activate the Easy Plus package warranty for the front screen, you must purchase the Easy Plus package and then go to the link https://warrantybmask.com to activate the warranty.
After purchasing the Easy Plus package, the warranty must be activated within a maximum of 14 days from the time of receiving the Easy Plus package through the link https://warrantybmask.com .
Submitting a warranty activation request does not mean that the activation has been completed, but the request will be reviewed. Be Mask has the right to reject or approve the activation request according to the condition of the device, and the customer will be notified of the status of the activation request.
There is no guarantee when purchasing an Easy Plus package product unless the guarantee is activated by the customer.
If the request to activate the front screen warranty is rejected, the customer is not entitled to claim the full amount of the Easy Plus package product or any part thereof.
One-year warranty against front screen breakage at the dealership.
When activating the warranty, the device must conform to the warranty activation criteria (that the device is free from cracks, scratches, dents, bending, separation in the device body, discoloration, or any other problem with the device).
The customer is required to upload photos of the device for which they wish to activate the warranty via the warranty activation link before installing all the contents of the Easy Plus package, along with adding a photo of the device's front screen and serial number.
B Mask Store is not responsible for any other problems or malfunctions in the device .
The warranty will be cancelled if the customer violates the warranty terms (which is the presence of all Easy Plus package contents on the device).
If the Easy Plus package product or part of it, or the protective cover, is not on the device or has been removed by the customer, then the customer does not have the right to replace the front screen of the device.
The warranty is activated within a maximum of seven days from receiving the Easy Plus package product.
B Mask Store guarantees the device whose data was entered during warranty activation with the same serial number and it has no relation to any other device or serial number.
The iCloud account must be removed when handing the device in for maintenance. If the iCloud account is not removed, the company is not responsible for any resulting delays.
B Mask Store is not responsible for customer data during maintenance (it is recommended to back up the device).
The device maintenance work may take up to 14 working days from the time of receiving the device, which may change depending on the availability of spare parts or delays from the agent.
The customer is not entitled to claim the old front screen when exchanging.
The customer bears the device shipping fees for the maintenance service.
Maintenance is carried out through the authorized agent and the customer is not entitled to claim the financial value of the front screen of the damaged device.
It may not be possible to retrieve the delivered devices after maintenance has begun.
Cases not covered (in the event that the agent refuses to receive the device or replace the front or back screen of the device for any reason).
In the event that the front screen has been repaired, the store is not responsible for any damaged package products.
To obtain warranty services, the customer must submit a maintenance request via the website https://warrantybmask.com .
Be Mask has the right to reject or approve the maintenance request, and the customer will be notified of the request status.